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A
quick start-up guide to using your new server

1) How do I login to my Control Panel?
2) How do I setup email accounts and aliases?
3) How do I check my email accounts?
4) When will I be able to start receiving email at my new account?
5) How do I change the password of my server?
6) I want to use Front Page. Are the extensions already installed?
7) How long before my domain name is fully registered or transferred?
8) Where do I put all my webpages and graphics?
9) How do I get my webpages up to the server?
10) I still see a directory listing even after publishing my site. Why??
11) How can I view my uploaded pages before my domain has been transferred?
12) If I have a problem or question, what is the best way to get it resolved?



1) How do I login to my Site Manager?

Go to http://yourdomain.com/cpanel

IMPORTANT: If your domain name has not been fully registered or transferred please consult your login email as it will contain the link you need.

2) How do I setup email accounts and aliases?

1. See question #1 (above) and login to your Cpanel Control Panel.

2. Click the Mail Manager icon

3. Select Add/Remove Email Accounts

3) How do I check my email accounts?

Web Based: Squirrelmail Web Mail Service: This will enable you to check your email account(s) anywhere you have a web browser and Internet connection.

  • Go to yourdomain.com/sqmail or /squirrelmail
  • For the name, enter your full email address. Then enter your password.
  • Once logged in, you can send/receive emails from your account.

POP3: Using an Email program: From within your email program (i.e. Outlook, Netscape, Eudora), make sure you have done the following:

  • Be sure your incoming mail server is set to mail.yourdomain.com 
  • For your outgoing server (SMTP), you can either use the existing server provided by your dial-up provider, or, you can use our outgoing mail servers. We highly recommend using the outgoing mail server of your ISP. The reason is because you may find it to be faster. To use your dial-up provider's SMTP server, please contact them for the correct setting (usually, it's mail.ispname.com, but it does vary.) If you will be using our SMTP server, put mail.yourdomain.com as the outgoing mail server. 
  • AOL USERS: Since your provider does not have an outgoing mail server you will need to utilize our SMTP servers. To do this, please put yourdomain.com as the outgoing mail server.
  • Attention: Some Internet providers such as Earthlink and Cox Communications require their users to only use their outgoing smtp servers. However, that has no bearing on how you email accounts are used with our service.
  • IMPORTANT: Make sure you are set to check an existing email account setup on your new server. You cannot directly check the email for an alias. If you have an alias setup for an existing account, you must check the email account for which the alias is pointing.

The exact procedure for entering this information will vary according to which email program you use, but these settings are most commonly found in your email program's Preferences or Options menu.

4) When will I be able to start receiving email at my new account?

As soon as your domain has been either fully registered or transferred to our servers. In other words, once you can access your website by going to yourdomain.com in a web browser, you will be able to utilize all our email features. This usually takes anywhere from 24-72 hours.

5) How do I change the password of my server?

1) See question #1 (above) for logging into your control panel.

2) Click the Change Password icon from within your Cpanel control panel.

6) I want to use Front Page. Are the extensions already installed?

Unless you indicated that you needed Front Page extensions on the registration form, they are not automatically installed. However, should you need the Front Page extensions installed, simply login to you control panel (see #1 above), click the FrontPage Extensions icon and then install the extensions.

7) How long before my Domain Name is fully registered or transferred?

If you registered a new domain with RealPro, it will usually take 24 hours for a new domain to be fully registered and begin resolving normally in a web browser. Depending on the time the account was setup it could be up to 48 hours, but it's most often sooner.

If you are transferring an existing domain to RealPro, the time of transfer depends on a number of variables. You need to contact your registrar and have them start the transfer process for you. If the contact information associated with your domain name is invalid you may need to update it before the name can be moved. If you have any questions about this, just let me know and we'll do our best to guide you.

Should you notice that your domain is taking an unusual amount of time to transfer, say more than 3-4 days, please let us know and we will find out where your problem may be.

8) Where do I put all my webpages and graphics?

If you are using Front Page, all you need to do is publish your site to http://www.yourdomain.com. Front Page will automatically place your pages in the appropriate location on the server.

If you are using FTP to upload your pages to the server: This is the directory structure of your server, place all your pages into the public_html folder on the server.

ALL your webpages, graphics, audio clips, scripts etc. MUST go into the correct /public_html directory in the root of your server. Keep in mind, to reach this point you must FTP into your server by using either ftp.yourdomain.com or the IP address along with the username/password supplied in your login email.

9) How do I get my web pages up to the server?

FTP is the most common and practical method. We recommend using the latest version of WS_FTP LE. It is free and has all the features you will never need to publish a site to our servers. You can download this software from http://www.wsftp.com. Simply go to the "Downloads" page, scroll to the bottom and download the LE version from one of the many mirror sites.

If you are using Microsoft Front Page, you can publish directly from your software program. All you need to do is go to File > Publish Web and then enter your full web address, http://www.yourdomain.com, for example.

10) I still see a directory listing even after I publish my site. Why??

This is happening because the server can't find an index.html file to use as your homepage. Be sure your homepage is called index.html (or index.htm).

IMPORTANT: Please use all lowercase letters for your page names and images. Also, if you are using Front Page, please avoid using underscores ( _ ) in your page names. 

11) How can I view my uploaded pages before my domain has been transferred?

If your domain hasn't been transferred or the domain name registration process hasn't completed you cannot see your pages by going to yourdomain.com in the browser. However, until your domain is registered or transferred, there is still a way that you can see the pages you have uploaded and/or are working on. Please consult the login email we sent as it will have the link you need.

IMPORTANT: Please insert your domain name in place of "yourdomain.com".

12) If I have a problem or question, what is the best way to get it resolved?

First, check our online Support pages and see if we have already answered your question there. We are continually updating our online support area to address the most common questions regarding your new server.

If you cannot find the answer there, the next best way is to ask us directly! 

You will find out support form on this page:

http://www.realprohost.com/support.htm

Our support technician on duty will assist you in finding a solution to your problem as soon as possible. To speed up the process, please include as much detail as possible about the problem(s) you are experiencing. It is very important that you fill out our Tech Support Form because it provides us with the necessary information to act quickly in accessing your site and identifying a problem with your server.