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RealPro provides web hosting to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All clients of RealPro are subject to the following terms of service:

Billing

At this time we bill either bi-annually or annually (6 months or a year). If you are not satisfied within your first 30 days we would be happy to provide you with a full refund. We accept Visa, Master Card and American Express. We also accept checks and money orders. Please note that we will setup your account and email your login information upon receipt of payment.

For future billing, RealPro will send you a bill via email notifying you of the amount due. At that time, we will automatically debit your credit card for the amount due. If you paid originally by check, we will provide you with the address where payment needs to be sent. Should you desire to update your credit card information, please fill out this form and we would be glad to update our records.

Non-U.S. Clients: Non-U.S. clients are encouraged to pay by credit card as it is the easiest way to handle payment at this time. However, if you would like to pay some other way, please let us know and we will do our best to accommodate you.

Delinquent Accounts: Your email billing will notify you of the due date for your payment. If payment is not received by that due date, we will suspend your account. We will then notify you of this via email. If we still do not hear from you within two weeks we will automatically delete your account from our servers.

If you know that you are going on vacation (or will be away for an extended period of time) and a billing cycle is approaching you need to notify us in order to make other payment arrangements or pay ahead of time. We will work with you, but we must be notified or else you risk losing your account. With as many accounts as we have, we would rather spend time helping clients with hosting issues or adding new features to our services than chasing payments. So, please, make every effort to submit payments in a timely manner.

Bounced Checks: Should your check payment bounce, you will be charged a fee of $25 in addition to your already existing balance.

Account Cancellations:  When you need to cancel an account, please email billing@realprohost.com and our billing representative will be in touch with you about reimbursement, if it is applicable to your situation.

RealPro will send you an email reminder one month prior to your hosting account renewal date. Should you decide to stay with RealPro for hosting, simply do nothing and we will continue to bill you as normal. If you would like to cancel, please reply to our email and let us know that you would like to cancel. Should you decide to cancel your hosting account after we have debited your credit card for the next billing cycle there will be a penalty fee of one month's hosting service deducted from your refund. There are no exceptions.


Content Restrictions:

All services provided by RealPro may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless RealPro and its employees from any claims resulting from the use of the service which damages
the subscriber or any other party.

Pornography is prohibited on all RealPro servers. This includes sites that include sexually explicit or hardcore images and/or advertising. We do not have a problem with sites of an adult nature, but we do not allow pornographic sites. If you think your site may violate our Terms Of Service, please ask us before signing up for an account so that we may determine if we can host your site. RealPro reserves the right to determine what is and what isn't acceptable for our servers.

Any illegal MP3 archives, downloads and streaming is strictly prohibited in any shape or form. RealPro will not allow users to store, offer downloads or streaming of illegal mp3s or those audio files violating copyright law. This would also appy to video files. We do allow audio or video files that are covered by copyright law to be store, downloaded or streamed from our servers. Any site found to be doing so will be removed immediately from our servers without notice and refund, even if it is within the initial 30-day trial period.

Promulgation of viruses. IRC bots such as eggdrop or BitchX. Any activity, whether or not the intrusion results in the corruption or loss of data, will be investigated and proper action taken. The presence of any of these programs, whether or not run, will result in action against the user including suspension or termination.

Also prohibited are sites that promote any illegal activity or present content that may be damaging to RealPro servers or any other server on the internet. Links to such materials are also prohibited.

Examples of unacceptable content or links:

- Pirated software
- Hacker programs or archives
- Warez sites

RealPro will be the sole arbiter as to what constitutes a violation of this provision. Sites found to contain (or contain links to) pirated software, hacking or hacker programs will be shut down immediately and will not be allowed back on the server. Any information or files on these servers will be deleted shortly thereafter and you will never regain access to it.

Transfer (Bandwidth):

Each account is allowed a certain amount of bandwidth (please see our hosting plans page under Traffic to see the amount allowed for your plan). Should a client exceed it's limit, there is an excess charge of $10/GB over that amount. It should be noted that we have not yet had an instance where a client has been billed for extra transfers. Most of our clients don't even come close to their limit per month. Please let us know if you have any questions about this and we would be glad to assist you.

Commercial Advertising - Email:

RealPro is a division of a Virginia corporation (Web Feat, Inc.). Since spamming is illegal in Virginia we cannot afford to let spam mail pass through our servers under any circumstances. If you plan on using your account for unsolicited, bulk emailing please stop right here and do not sign up for an account with us. Should we discover that you are sending spam through our servers or sending spam that references pages on our servers, your account will be immediately deleted without notice and no refund of any kind will be made even if you are within your 30-day trial period.

Spamming, or the sending of unsolicited email, from an RealPro server or using an email address or domain that is maintained on an RealPro machine as a reference is STRICTLY prohibited. Accounts in violation of our spamming policy WILL BE DELETED WITHOUT NOTICE. RealPro will be the sole arbiter as to what constitutes a violation of this provision.


Background Running Programs:

We may allow programs to run continually in the background. These are considered on a case-by-case basis and an extra charge will be incurred based on system resources used and operational maintenance needed.

IRC:

We currently do not allow IRC or IRC bots to be operated on our servers.

Server Abuse:

Any violation will result in immediate deletion of a site from our servers without notice and refund of any fees paid in advance.

Refusal of Service:

We reserve the right to refuse, cancel, or suspend service at our sole discretion.

LIMITATION OF LIABILITY:

RealPro shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from RealPro servers going off-line or being unavailable for any reason whatsoever. Furthermore, RealPro shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of RealPro servers. All damages shall be limited to the immediate termination of service.

Violations of these Acceptable Uses Policies should be referred to abuse@realprohost.com.

All complaints will be investigated promptly.


Money Back Guarantee:

RealPro is pleased to offer a money-back guarantee should you become unsatisfied within 30 days of your account activation. We do not refund domain name registration fees under any circumstances. Furthermore, RealPro will not and can not be responsible for any fees that you charge for your services to your customers. RealPro will only grant a refund after the first 30 days if we are at fault for not providing you with the services promised on our hosting page. General dissatisfaction with our services is not acceptable for a refund after the initial 30-day trial period has expired. We will only grant you a refund if we have exhausted every possible opportunity to remedy any problem you may be having with our services.


DISCLAIMER:

RealPro cannot be held liable for system downtime, crashes, or data loss. We cannot be held liable for any predicted estimate of profits in which a client would have gained if their site was functioning. Certain services provided by RealPro are resold. Thus, certain equipment, routing, software, and programming used by RealPro are not directly owned or written by RealPro. Moreover, RealPro holds no responsibility for the use of our clients accounts. If any terms or conditions are failed to be followed, the account in question will be automatically deactivated. We reserve the right to remove any account without advanced notice for any reason without restitution as RealPro sees fit.

ACCOUNT ACTIVATION:

By signing up for any of the services offered by RealPro, client agrees to hold RealPro and any and all of its officers, directors, stockholders and employees safe and harmless from any and all actions, policies, negligent and criminal acts that may be performed by client in connection with clients utilization of any and all services provided by RealPro. The transfer of a domain owned by a client to a server utilized by RealPro or the use of our server so as to host a new domain shall constitute the beginning of the use of services provided by RealPro by client regardless of whether or not client has paid for said services at any given time.

FURTHERMORE, RealPro retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification.