RealPro provides web
hosting to clients worldwide, and we have a responsibility
to protect each client and to provide the best services
available. All clients of RealPro are subject to
the following terms of service:
Billing
At this time we bill either bi-annually or annually (6
months or a year). If you are not satisfied within your
first 30 days we would be happy to provide you with a full
refund. We accept Visa, Master Card and American Express.
We also accept checks and money orders. Please note that
we will setup your account and email your login
information upon receipt of payment.
For future billing, RealPro will send you a bill via email notifying
you of the amount due. At that time, we will automatically
debit your credit card for the amount due. If you paid
originally by check, we will provide you with the address
where payment needs to be sent. Should you desire to
update your credit card information, please fill out this form
and we would be glad to update our records.
Non-U.S.
Clients: Non-U.S.
clients are encouraged to pay by credit card as it is the
easiest way to handle payment at this time. However, if
you would like to pay some other way, please let us know
and we will do our best to accommodate you.
Delinquent
Accounts: Your email billing will notify
you of the due date for your payment. If payment is not
received by that due date, we will suspend your account.
We will then notify you of this via email. If we still do
not hear from you within two weeks we will automatically
delete your account from our servers.
If you know that you are
going on vacation (or will be away for an extended period
of time) and a billing cycle is approaching you need to notify
us in order to make other payment arrangements or pay
ahead of time. We will work with you, but we must be
notified or else you risk losing your account. With as many
accounts as we have, we would rather spend time helping clients with hosting issues or
adding new features to our services than chasing payments. So, please, make
every effort to submit payments in a timely manner.
Bounced
Checks:
Should your check payment
bounce, you will be charged a fee of $25 in addition to
your already existing balance.
Account Cancellations:
When you need to cancel an account, please email billing@realprohost.com
and our billing representative will be in touch with you about reimbursement, if it is
applicable to your situation.
RealPro will send you
an email reminder one month prior to your hosting account
renewal date. Should you decide to stay with RealPro
for hosting, simply do nothing and we will continue to
bill you as normal. If you would like to cancel, please
reply to our email and let us know that you would like to
cancel. Should you decide to cancel
your hosting account after we have debited your credit
card for the next billing cycle there will be a penalty
fee of one month's hosting service deducted from your
refund. There are no exceptions.
Content Restrictions:
All services provided by RealPro
may be used for
lawful purposes only. Transmission, storage, or presentation of any information,
data or material in violation of any United States Federal, State or City law
is prohibited. This includes, but is not limited to: copyrighted material,
material we judge to be threatening or obscene, or material protected by trade
secret and other statute. The subscriber agrees to indemnify and hold harmless
RealPro
and its employees from any claims resulting from the use of the
service which damages
the subscriber or any other party.
Pornography is prohibited on all
RealPro servers. This includes sites that
include sexually explicit or hardcore images and/or
advertising. We do not have a problem with sites of an
adult nature, but we do not allow pornographic sites. If
you think your site may violate our Terms Of Service,
please ask us before signing up for an account so that we
may determine if we can host your site. RealPro reserves
the right to determine what is and what isn't acceptable
for our servers.
Any
illegal MP3 archives, downloads and streaming is strictly
prohibited in any shape or form. RealPro will not allow users to store, offer
downloads or streaming of illegal mp3s or those audio
files violating copyright law. This would also appy to
video files. We do allow audio or video files that
are covered by copyright law to be store, downloaded or
streamed from our servers. Any site found to be doing so
will be removed immediately from our servers without
notice and refund, even if it is within the initial 30-day
trial period.
Promulgation
of viruses. IRC bots such as eggdrop or
BitchX. Any activity, whether or not the intrusion results
in the corruption or loss of data, will be investigated
and proper action taken. The presence of any of these
programs, whether or not run, will result in action
against the user including suspension or termination.
Also prohibited are sites
that promote any illegal activity or present content that
may be damaging to RealPro servers or any other
server on the internet. Links to such
materials are also prohibited.
Examples of unacceptable content or
links:
- Pirated software
- Hacker programs or archives
- Warez sites
RealPro will be the sole arbiter as to what
constitutes a violation of this provision. Sites found to
contain (or contain links to) pirated software, hacking or
hacker programs will be shut down immediately and will not
be allowed back on the server. Any information or files on
these servers will be deleted shortly thereafter and you
will never regain access to it.
Transfer (Bandwidth):
Each account is allowed a certain amount of bandwidth
(please see our hosting plans
page under Traffic to see the amount allowed for your
plan). Should
a client exceed it's limit, there is an excess charge of $10/GB over that amount. It
should be noted that we have not yet had an instance where
a client has been billed for extra transfers. Most of our
clients don't even come close to their limit per
month. Please let
us know if you have any questions about this and we
would be glad to assist you.
Commercial
Advertising - Email:
RealPro is a division of a Virginia corporation (Web Feat,
Inc.). Since spamming
is illegal in Virginia we cannot afford to let spam mail
pass through our servers under any circumstances. If
you plan on using your account for unsolicited, bulk
emailing please stop right here and do not sign up
for an account with us. Should
we discover that you are sending spam through our servers
or sending spam that references pages on our servers, your
account will be
immediately deleted without notice and no refund of any
kind will be made even if you are within your 30-day trial
period.
Spamming, or the sending of
unsolicited email, from an RealPro server or using
an email address or domain that is maintained on an
RealPro machine as a reference is STRICTLY
prohibited. Accounts in violation of our spamming policy
WILL BE DELETED WITHOUT NOTICE. RealPro will be
the sole arbiter as to what constitutes a violation of
this provision.
Background Running Programs:
We may allow programs to run continually in the
background. These are considered on a case-by-case basis and an extra charge
will be incurred based on system resources used and operational maintenance
needed.
IRC:
We currently do not allow IRC or IRC bots to be operated
on our servers.
Server Abuse:
Any violation will result in immediate deletion of a site
from our servers without notice and refund of any fees
paid in advance.
Refusal of Service:
We reserve the right to refuse, cancel, or suspend service
at our sole discretion.
LIMITATION OF LIABILITY:
RealPro shall not be responsible for any claimed
damages, including incidental and consequential damages,
which may arise from RealPro servers going
off-line or being unavailable for any reason whatsoever.
Furthermore, RealPro shall not be responsible for
any claimed damages, including incidental or consequential
damages, resulting from the corruption or deletion of any
web site from one of RealPro servers. All damages
shall be limited to the immediate termination of service.
Violations of these Acceptable Uses Policies should be
referred to abuse@realprohost.com.
All complaints will be investigated promptly.
Money Back Guarantee:
RealPro is pleased to offer a money-back guarantee
should you become unsatisfied within 30 days of your
account activation. We do not refund domain name registration
fees under any circumstances. Furthermore, RealPro will not and can not be
responsible for any fees that you charge for your services
to your customers. RealPro will only grant a
refund after the first 30 days if we are at fault for not
providing you with the services promised on our hosting
page. General dissatisfaction with our services is not
acceptable for a refund after the initial 30-day trial
period has expired. We will only grant you a refund if we
have exhausted every possible opportunity to remedy any
problem you may be having with our services.
DISCLAIMER:
RealPro cannot be held liable for system downtime,
crashes, or data loss. We cannot be held liable for any
predicted estimate of profits in which a client would have
gained if their site was functioning. Certain services
provided by RealPro are resold. Thus, certain
equipment, routing, software, and programming used by
RealPro are not directly owned or written by RealPro. Moreover,
RealPro holds no
responsibility for the use of our clients accounts. If any
terms or conditions are failed to be followed, the account
in question will be automatically deactivated. We reserve
the right to remove any account without advanced notice
for any reason without restitution as RealPro sees
fit.
ACCOUNT ACTIVATION:
By signing up for any of the services offered by RealPro, client agrees to hold
RealPro and
any and all of its officers, directors, stockholders and
employees safe and harmless from any and all actions,
policies, negligent and criminal acts that may be
performed by client in connection with clients utilization
of any and all services provided by RealPro. The
transfer of a domain owned by a client to a server
utilized by RealPro or the use of our server so as
to host a new domain shall constitute the beginning of the
use of services provided by RealPro by client
regardless of whether or not client has paid for said
services at any given time.
FURTHERMORE, RealPro retains the right to change
any or all of the above Policies, Guidelines, and
Disclaimer without notification.
